If we have any issues in EC2 instances or any other services, we can raise a support ticket to AWS support team.
This service is not free (except base plan). This is indeed a paid service offered in 4 types of plans.
1) Basic
This plan is free and anyone can make use of this if we have an AWS account. This plan includes free Customer Service, AWS whitepapers will be provided but no technical support is offered in this plan.
2) Developer
Covers the basic plan. Includes technical support by Certified Cloud Associates in business working hours via email only.
3) Business
Covers the basic & developer plans as well and 24x7 tech support by Certified Cloud Support Engineers via email, chat, phone.
4) Enterprise
This plan includes all the services offered by previous plans and along with that the tech support is provided by senior & industry level experienced Certified Cloud Support Engineers.
In this plan, A dedicated Technical Account Manager (TAM) is assigned to your AWS account and we can reach out to that person directly for resolving any issue.
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